Now, employees of a business are allowed to ask what tasks a dog is trained to perform. That is permitted under the Americans with Disabilities Act. However, they are permitted to ask that if they are trying to ascertain that a dog is in fact a service dog and therefore allowed into an establishment. They aren't supposed to ask just out of curiosity.
Lately, I've been getting these questions almost every time I go somewhere with Isaac. I understand that people are curious. But I was eating my dinner and enjoying a conversation with a friend that I very rarely get to see. I felt that it was inappropriate for him to ask me personal questions at that time.
So I wrote the manager a letter. Yeah, I'm on a letter writing jag lately. I wrote a letter and enclosed the brochure from Pet Partners (which is an excellent introduction to service dogs, by the way, so check it out). Today the manager called me to thank me for my letter and the information about service dogs. He said he learned some things himself and that he is using the information I sent to educate his staff.
Here is the letter I sent.
December 24, 2012
Ruby Tuesday
Attn: Manager
5940 Chantry Road
Columbus, OH 43232
Attn: Manager
5940 Chantry Road
Columbus, OH 43232
Dear Manager:
This evening, I dined at your restaurant with a friend. I have a disability and brought my service
dog along to assist me. After my friend
and I were seated and had placed our orders, a server, not the server helping
us but another server, approached and asked what my service dog was being
trained for.
You see, I don’t look disabled, so people sometimes assume I
must be training a service dog for someone that is disabled. But of course, many disabilities are not
readily apparent. I responded as I
usually do when asked this question, saying, “Oh, I’m not training him, he’s
fully trained.”
The server than asked me what my service dog was for. I understand that people are curious about
service dogs and it is amazing how many things dogs can be trained to do. I realize the server didn’t mean to be
impolite or intrusive. It’s really not
polite to ask strangers about their disabilities, though.
Please understand that I am not asking that the server in
question be reprimanded. Instead, I just
wanted to suggest that perhaps your staff could benefit from a bit of education
about service dogs and how to relate to customers that have service dogs with
them. I’m enclosing a copy of a brochure
published by Pet Partners, which provides some basic information. I’d be happy to answer any questions via
phone, or even to come in to talk to your staff during a staff meeting, if that
would be helpful. You can reach me at
419-631-6597 if I can be of any assistance.
Thank you for your attention to this matter.
Sincerely,
Kelly Morris