I received a phone call from the manager of Ruby Tuesday, thanking me for my letter regarding how their servers relate to customers with service dogs. He apologized for the server that asked intrusive questions about my disability, but also thanked me for providing helpful information about service dogs. He said some of the information was new to him, and that he was using the information I provided to train his staff. I'm very happy with his response.
In other news, I have not heard anything from the casino I contacted, after a former employee told me their policy was to require people with service dogs to show documentation that their dog is in fact a service dog, which is a violation of the ADA.
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