I am not sure why she did not want him in the consultation room. I
think she may have been afraid of dogs, but she didn't say that. She
did, however, tell me she didn't know "what kind of dog" he was and that
sometimes the have people come through the drive up window with dogs in
their cars and the dogs are barking. I said "Well, the dogs are pets
and they are in their cars. They aren't allowed in the store. My dog
is allowed in because he is a service dog." She seemed like she did not
understand the difference. But if she'd said she was afraid of him, I
might have considered other options. But she didn't say she was afraid
and I'm not sure if that was the issue. She never did really explain.
I went home and called the corporate office to tell them she needs some training with regard to the ADA. I did get my shot, she didn't deny me service, but it was still inappropriate.
I went home and called the corporate office to tell them she needs some training with regard to the ADA. I did get my shot, she didn't deny me service, but it was still inappropriate.
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