When the owners of the gym said he could not come in with his service dog, the man handed them a card explaining the Americans with Disabilities Act and suggested they call the ADA Info Line, the number of which was on the card, if they had any questions. The owners refused to call the number and refused to allow him into the gym
So the man called the police. This happened in Michigan and in just a few weeks a law goes into effect in the state of Michigan making it a misdemeanor to deny access to someone with a service dog. The man wanted to office that responded to explain the ADA and the new state law to the owners of the gym. Instead, the office said he didn't know anything about the new state law (which goes into effect in about three weeks, mind you, which he will be responsible for upholding and enforcing) and instead suggested the man just find a new gym to go to.
The owner of the gym now says she and her husband are "getting up to speed" on the laws. Well, the ADA has been in effect for 25 years, so they've had ample time to get up to speed. She also says they just did not know what to do. Well, how about complying with the law and not discriminating against people with disabilities, to start with? Or maybe calling the ADA Info Line, the number of which was given to her, and asking what to do?
But she says she mean no harm. She violated the federal law and discriminated against a disabled veteran. Well, I'd say that's harmful.
Here's the article if you want to read it.